Help & Support

We're Here.
Let's Fix It.

Whether you're a client with an active project, a developer using our APIs, or someone evaluating our services — we'll get back to you fast.

How to Reach Us

Active Project Support

For issues, questions, or updates on a live project. We respond during working hours IST.

projects@smurftechnologies.com
Response within 4 hours

Technical / API Support

Questions about our APIs, SDKs, or developer integrations. Include your API key prefix and error details.

dev@smurftechnologies.com
Response within 1 business day

General Support

For pre-sales questions, billing, accounts, or anything else. We're a real team — you'll get a real reply.

hello@smurftechnologies.com
Response within 24 hours

Submit a Support Ticket

FAQ

Common Questions

What are your support hours?
Our Chandigarh team is available Monday–Saturday, 9AM–7PM IST. For active project clients, we also monitor critical issues outside these hours. Email is monitored 24/7 for production emergencies.
How do I report a bug in a delivered project?
Email projects@smurftechnologies.com with "BUG:" in the subject. Include steps to reproduce, screenshots, and your environment (browser, OS, etc.). All delivered projects include 30 days of free bug fixes from the delivery date.
I'm locked out of my account / project repo. What do I do?
Email hello@smurftechnologies.com from your registered email with subject "URGENT: Account Access". We'll restore access within 2 hours during business hours.
Do you offer SLAs for ongoing support?
Yes — clients on a retainer agreement get documented SLA response times and priority escalation. Contact us to discuss a post-launch support retainer.
I have a billing dispute. Who do I contact?
Email hello@smurftechnologies.com with your invoice number and the details of the dispute. We'll review and respond within 2 business days.